Cancellation and Refunds
Volochain wants to build long-term business relationship with its customers - therefore we use to follow a liberal cancellation / termination under the following conditions :
- No cancellation are permitted for those products/services that Volochain marketing team obtained during promotional offer or on special occasions / events like month end offer, Diwali, Christmas, New year etc. Due to occasional offerings for limited period the cancellation are not possible.
- The cancellation will be considered only if the request is made within 12 hours of placing an order. However the cancellation request will not be entertained if the order has communicated to vendors/merchants/execution team and they have initiated the process of shipping / working on their own level.
- Remittance / Amount of payment are received will not be returned back in any case even if the cancellation is placed within 12 hours. The money can be adjusted against other services or a future order within next 90 days.
- If you found any product or services received is not up to the mark or not as shown on our website or as per your expectations, you can notify the same to our customer service within 12 hours of receiving the products / services. The customer service team will be responsible to take your consideration into mind and take appropriate action to rectify the error and improve our service.
All cancellation requests should be sent to our billing department. The cancellation will not be valid until it is confirmed by the respective department. Cancellation requests will be considered only when the request is made within 12 hours of placing the order and execution of project has not started already. Volochain will not be held responsible for any third party services.
- The money back policy is not applicable in Volochain, so if you buy product or subscribe for any service our company does not offer any money back policy. But in case you are not satisfied with our product or services you can notify the same to our customer service within next 12 hours of receiving product. The customer service team will be responsible to take your consideration into mind and take appropriate action to rectify the error and improve our service.
- In-case of our product / service, we have flexible payment plans in which a customer can make final payment after reviewing the performance of the product / service within one week from delivery.
Due to the nature of its service, Volochain does not guarantee any refunds upon the cancellation. In case of monthly payment, it is understood that payment for next month is released only after reviewing the current month performance. Volochain does not make any guarantee on the basis of custom configuration of software / website ranking / third party services etc. and will not be held responsible for any refund claims thereof.